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WhatsApp will make it easier for businesses to remember their customers, here is how – India Today

In January 2018, WhatsApp launched the WhatsApp Enterprise app and it proved to be a game-changer for enterprise house owners. The app was primarily designed for small enterprise house owners in order that they may hold observe of their prospects and talk with them when wanted. The app creates a enterprise profile for the consumer and lets them reply to prospects shortly, automate response, and far more. And now, WhatsApp is reportedly bringing one other instrument that may tremendously profit enterprise house owners. The moment messaging platform, as per a report in WA Beta Information, has began testing a function that may let enterprise house owners add notes to contacts.

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For enterprise house owners, this function signifies that they’ll enter details about their prospects within the app and hold observe of them. So as to add notes to a contact, all of the consumer must do is solely faucet on the contact identify. After this, an possibility will seem that may let the consumer add notes to the contact.

It’s to be famous that this function won’t be obtainable in the usual model of the app and is only a enterprise instrument designed for WhatsApp Enterprise customers. The function might be helpful for enterprise house owners who’ve a great deal of contacts to recollect and have to entry buyer data shortly.

As per the WA Beta Information report, this function got here with the WhatsApp beta for Android 2.24.15.6 replace, obtainable on the Google Play Retailer. The replace revealed that WhatsApp was introducing a enterprise function so as to add contact notes.

In keeping with a screenshot posted by the publication, beta testers can see a brand new enterprise instrument designed to assist them handle buyer data higher. This instrument lets companies to maintain observe of key particulars and interactions with prospects, making necessary data simple to search out and well-organised.

As talked about already, companies can add notes by opening the chat data display with their prospects. This ends in a handy solution to keep and reference buyer particulars. After including notes, companies may also view, edit, and delete them straight from the chat data display.

WhatsApp appears to be aiming for a extra environment friendly methodology for companies to trace related buyer data. It’s value mentioning that these notes are non-public, and visual solely to the enterprise or the consumer who created them.

The enterprise function so as to add contact notes was obtainable to some beta testers who put in the most recent WhatsApp beta for Android from the Google Play Retailer. It’s anticipated to roll out to extra customers within the coming weeks.

Revealed By:

Divyanshi Sharma

Revealed On:

Jul 11, 2024

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